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Frequently Asked Questions

WHAT IS ACCOUNT NO?

Account Number is the unique identification number assigned to every customer in Logon Broadband and this should be handy, when you interact with Logon Broadband service executive.

WHAT IS THE TARIFF PLAN?

A tariff Plan is an open contract between an Internet service provider and the public, filed with a regulating body such as state, municipal and federal entities . Such tariffs outline the terms and conditions of providing service to the public including rates, fees, and charges.

WHAT IS THE FAIR USAGE PLAN (FUP)?

We want our customers to enjoy surfing the internet and our Fair Usage Plan is there to make sure our customers have the best experience possible. We want to make sure everyone gets the experience from their chosen price plan. So to make sure everything is running smoothly, we continuously monitor internet usage of our subscribers each month or during the validity period.

How to check my Speed?

Click on logonbroadband.speedtest.net

WILL I GET A COPY OF MY BILL / STATEMENT?

Simply Login with your user ID and password  on our customer portal page

HOW DO I GET TO KNOW MY USAGE?

Simply Login with your user ID and password  on our customer portal page

WHAT IS THE PROCEDURE TO SHIFT MY CONNECTION?

For shifting of existing connection please inform us and fill the Shifting form 15 days in advance.

THINGS TO NOTE

All customers are requested to disconnect the LAN cable from their PCs while not in use especially during rains & lightning since it is possible that some damage may be caused to the hardware. The customer would be liable to repair the damages caused to their PCs, Routers or other devices on their own due to any such natural calamities.